Shipping & Returns

Shipping Policy

Order Processing:

Normal order processing can take between 1-3 business days (Monday – Friday).

Shipping Delivery:

The following shipping methods are available, Standard Ground (5–7 business days), Second Day (2 business days) and Next Day (1 business day). Business days do not include weekends and there is no weekend delivery for any shipping method.

Standard Ground:

Orders delivered within the 48 contiguous states should arrive in 5 – 7 business days depending on delivery location. Orders shipped to Alaska and Hawaii will take an additional 2 – 5 days for delivery and are subject to an additional $15 delivery fee. Alaska and Hawaii are excluded from Free Shipping promotions.

Return & Exchange Policy

International Buyers Outside of USA:

No returns are accepted

Domestic Buyers Inside of USA:

eShop offers a 7-day return policy If your eShop purchase does not meet your satisfaction. You may return it within 7 days of taking possession of the merchandise to be eligible for a refund or exchange. To return an item (excluding sample products), the item must be new, unused and in its original packaging. You may return the item to Diana store or by mail. Once the returned items are received and inspected to be in their original conditions, a full refund, less shipping fees, will be issued.